Founded in 1978 and privately owned, Procom Services is an award winning provider of professional services to companies ranging from small to large corporations. As an Elite Vonexus® partner, Procom Services is your complete business provider for Vonexus® products and converged network business solutions.

Vonexus, a subsidiary of Interactive Intelligence, Inc., headquartered in Indianapolis, is a global software developer of business communication solutions. Interactive Intelligence was founded in 1994 and employs approximately 400 people serving more than 2,000 overall customers worldwide.

Vonexus has formed a strong partnership with Procom Services to provide our high availability solution. Our companies share similar missions and philosophies. We also jointly understand that loyalty is the essential building block for any successful enterprise. We live this concept and partner with clients who have ‘stakeholder’ relationships to guard and cultivate.

The Interaction Center Platform® (EIC) is at the core of our application offerings, which are built for the Contact Center, Self-Service Automation, IP Telephony, and Unified Communication markets. By providing an open, standards-based platform as the foundation for all your business communications, you’re able to minimize modifications to your Technology Strategy as a result of changing business drivers. Whether the focus is on up-selling products and services to your customers, increasing agent productivity, or delivering upon a disaster-recovery and business continuity plan, our solution is an all-in-one application that delivers upon all business communication requirements.

Procom Services will be the single point of contact for your integrated business communications system‘s solution. We will work with you from pre-sales analysis to your customer acceptance by providing the following services:

      Pre-sales analysis
      Customer information/requirements gathering
      Customized solution proposal
      Project Management
      Equipment engineering, ordering, installation, configuration & testing
      Training
      Support

Procom Services through it’s partners can also provide additional services, such as:

      Lease vs. Buy option
      Cost recovery on existing system through buy back option
      Potential cost savings through a variety of carriers and service providers


Background

The last decade's boom and bust cycle created a significant hurdle for the Telecommunications industry. There are now fewer contenders on the playing field but those that remain compete even more fiercely for every dollar of revenue. Today's leaner telecom firms leverage technology in place of liquid and human capital.

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